Refund Policy

We want you to be happy with your purchase from SharpForm. This policy outlines the conditions under which returns and refunds are processed for different types of products and services we offer, including items produced via 3D printing and laser cutting.

General Online Store Items (Non-Personalised)

For standard, non-personalised items purchased directly from our online store (e.g., non-custom gifts, toys), we offer a 30-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return for a general online store item, please contact us at [email protected] with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Personalised Items

Items that have been personalised with names, dates, custom messages, or other unique specifications are created specifically for you.

Refunds: Personalised items can be fully refunded only if the cancellation request is received before the item enters the production phase. Once production has begun, refunds cannot be issued due to the custom nature of the work.

Returns: Personalised items cannot be returned for a refund or exchange unless they arrive damaged or defective due to transport or a demonstrable error on our part during production. If your personalised item arrives damaged, please contact us within 7 days of delivery with photographic evidence of the damage. We will then arrange for a replacement or discuss other appropriate resolutions.

It is crucial to double-check all personalisation details (spelling, dates, etc.) before submitting your order, as we cannot be held responsible for errors submitted by the customer.

Wedding Products & Services

We understand the importance of wedding preparations. For custom wedding products (e.g., bespoke decorations, favours, signage):

Approval Process: A final design proof and/or digital render will be provided for your review and explicit approval before any production begins. Production will not commence without your sign-off.

Cancellations & Refunds: Wedding product orders can be cancelled for a full refund up to one (1) week before the scheduled production start date. Cancellation requests received after this deadline cannot be guaranteed a full refund, as materials may have been ordered and production resources allocated. Refunds for services associated with wedding packages will be handled according to the specific terms outlined in your service agreement.

Returns: Due to the custom and often event-specific nature of wedding products, returns are generally not accepted unless the items are damaged during transport or do not match the approved design proof due to an error on our part. Please contact us immediately upon receipt if you encounter any issues.

Custom Business Products (e.g., Signs)

For custom items produced for businesses, such as bespoke signage or branded materials produced via 3D printing or laser cutting:

Approval Process: Similar to wedding products, a detailed design proof and/or render will be sent for your formal approval before production starts.

Cancellations & Refunds: Orders for custom business products can be cancelled for a full refund up to one (1) week before the scheduled production start date. Cancellations after this point may be subject to partial charges based on the work already undertaken and materials procured.

Returns: Custom business products are non-returnable and non-refundable once produced according to the approved design, unless there is damage during shipping or a significant deviation from the approved proof caused by our production error.

Damaged or Defective Items (All Categories)

If you receive an item that is defective or damaged upon arrival (regardless of whether it is personalised, wedding-related, or a general store item), please contact us immediately, and no later than 7 days after delivery. Provide your order number and clear photographic evidence of the damage or defect.

We will assess the situation and, if the damage or defect is confirmed to be our responsibility or occurred during transit, we will offer a replacement of the item or a full refund, including any applicable shipping costs.

Shipping Costs for Returns

For returns of general online store items (non-personalised, non-custom), you will typically be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if covered by us initially) may be deducted from your refund.

For returns of damaged or defective items authorised by us, we will cover the return shipping costs or arrange for collection.

Contact Us

If you have any questions about our Refund Policy or need to initiate a return, please contact us:

Email: [email protected]